07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Dee Nilles, Business Program Director at GamEffective
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Dee Nilles

Business Program Director

Check out the incredible speaker line-up to see who will be joining Dee.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

3:00 PM Plenary: How Microsoft drove a 10% boost in agent productivity and CS with gamification – and how you can too

When Microsoft Consumer Support Services Unit was facing challenges with absenteeism, compliance and productivity, it looked for an innovative solution. By applying the mechanisms that make games addictive and exciting to work, Microsoft transformed employee engagement almost overnight.The results – a sustainable 10% increase in employee productivity, 12% reduction in absenteeism and 17% improvement in customer satisfaction. Join this session to learn how they did it and how you can apply the same principles in your contact centers to unleash the full potential of your workforce.