Dennis Beatens

Commercial Director Custom Connect International

Dennis Baetens, 15 years of experience in the BPO market running different large international clients. In the last few years mainly focussed on international expansion for my employers Xerox/Conduent and Custom Connect and at the moment responsible for the local NL market with in the Custom Connect Group as Commercial Director. In all my roles I always try to involve as much as possible innovative solutions for waist reduction and bringing the more complex cases to the agent.

Main Conference Day Two

Wednesday, October 9th, 2019

12:10 PM Case study: How does Custom Connect uses the solutions of FLX to optimize customer contact?

This session will show how CustomConnect works together with FLX solutions to optimize customer contact in order to reach goals, like call reduction, improved efficiency, increase of customer/employee satisfaction, better SLA’s and a stronger bottomline.

Check out the incredible speaker line-up to see who will be joining Dennis.

Download The Latest Agenda