Dennis Baetens, 15 years of experience in the BPO market running different large international clients. In the last few years mainly focussed on international expansion for my employers Xerox/Conduent and Custom Connect and at the moment responsible for the local NL market with in the Custom Connect Group as Commercial Director. In all my roles I always try to involve as much as possible innovative solutions for waist reduction and bringing the more complex cases to the agent.
Check out the incredible speaker line-up to see who will be joining Dennis.
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