07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Diane Magers, CEO at Customer Experience Professionals Association (CXPA)
Customer Experience Professionals Association (CXPA) Logo

Diane Magers

Customer Experience Professionals Association (CXPA)

Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda

Pre-Conference Workshops

Monday, October 7th, 2019

1:30 PM Workshop D: Translating CX programmes into business value

  • Understand how to define the best CX measures, metrics and business value for your organization
  • Show how to “connect-the-dots” from CX program to metrics improvement to business results
  • Learn the art and science of quantifying the value of customer experience
  • Discover the common “pitfalls” of quantifying CX value - and tips for avoiding them or fixing them
  • Learn ways to embed structure for CX benefits into your internal processes and governance
  • Examine ways to think differently about business results and ROI
  • Understand the implications of building a structure and foundation for CX benefits realization
  • Build your communication message to the C-Suite to secure funding for your CX program