07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Diane Magers, CEO at Customer Experience Professionals Association (CXPA)
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Diane Magers

Customer Experience Professionals Association (CXPA)

Pre-Conference Workshops

Monday, October 7th, 2019

1:30 PM Workshop D: Translating CX programmes into business value

  • Understand how to define the best CX measures, metrics and business value for your organization
  • Show how to “connect-the-dots” from CX program to metrics improvement to business results
  • Learn the art and science of quantifying the value of customer experience
  • Discover the common “pitfalls” of quantifying CX value - and tips for avoiding them or fixing them
  • Learn ways to embed structure for CX benefits into your internal processes and governance
  • Examine ways to think differently about business results and ROI
  • Understand the implications of building a structure and foundation for CX benefits realization
  • Build your communication message to the C-Suite to secure funding for your CX program

Check out the incredible speaker line-up to see who will be joining Diane.

Download The Latest Agenda