07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Dirk Moreno, Vice President Customer Experience at GetYourGuide
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Dirk Moreno

Vice President Customer Experience

Check out the incredible speaker line-up to see who will be joining Dirk.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 8th, 2019

12:30 PM Case study: When machines meet human in customer excellence: achieving customer excellence through AI and a customer centric culture

  • Redefining service excellence: Strategically crafting a brand experience and consistently deliver it
  • Utilising customer data in addition to the traditional customer segmentation, customer journey mapping tools
  • Service excellence delivered by people and AI together: Designing roles and interfaces between human and machine