07 - 10 October, 2019
Amsterdam

Dirk Moreno


Vice President Customer Experience
GetYourGuide

Main Conference Day One

Sunday, August 11th, 2019


12:30 PM Case study: When machines meet human in customer excellence: achieving customer excellence through AI and a customer centric culture

  • Redefining service excellence: Strategically crafting a brand experience and consistently deliver it
  • Utilising customer data in addition to the traditional customer segmentation, customer journey mapping tools
  • Service excellence delivered by people and AI together: Designing roles and interfaces between human and machine

Check out the incredible speaker line-up to see who will be joining Dirk.

Download The Latest Agenda