07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Dr. Nicola J. Millard, Head of Customer Insight and Futures at BT Global Services Innovation Team
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Dr. Nicola J. Millard


Head of Customer Insight and Futures
BT Global Services Innovation Team

Main Conference Day Two

Wednesday, October 9th, 2019


8:30 AM Keynote: Adapt or die: Pivoting your CX strategy for Europe’s ever more influential consumers

·         Journey into the minds of today’s customer: The “me”-conomy and how its impacting our customer engagement strategies
·         The role of chatbots and future colleagues in the digital economy
·         Why data is becoming ever more important in the future of customer engagement

Check out the incredible speaker line-up to see who will be joining Dr. Nicola J..

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