"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Helen Gillett


Managing Director Affinity for Business

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

3:30 PM Workshop I: Women leadership in customer contact: Cracking through the glass ceiling

Women in leadership is becoming an ever more important area of topic as we see more and more female leaders rise to the top and break the glass ceiling. In this specially designed workshop session, our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help accelerate your leadership skills. 

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM The role of leadership in driving customer transformation

• What type of leadership behaviours are required to drive change and transformation
• How to keep the team engaged and united around the same goals?
• Sharing the examples of what has worked and what hasn’t?

4:10 PM Keynote Case Study: A holistic approach from Affinity for Business: Deliver award winning customer experience and workplace engagement in a highly competitive environment

Helen will share an inspirational story about about putting the employees and their wellbeing (in particular mental wellbeing) at the heart of their business purpose at Affinity for Business. It translates into sustained market leading customer experience and won them the award of Best Place to Work in the UK business awards 2018, 18 months after they set up as an independent business.
·         A holistic approach to delivering for customers by putting the employees at the heart of the business
·         Building and delivering business KPIs whist sustaining market leading customer experience

Check out the incredible speaker line-up to see who will be joining Helen.

Download The Latest Agenda