09 - 11 September, 2019

Helen Gillett

Managing Director
Affinity for Business

11:30 AM Masterclass F- Creating an environment where people and customer experience thrive every day

Helen brings two perspectives: running customer service with large organisations and starting a business from scratch. With that she has strong and unique opinions about customer service with business impact. Speaking about customer service having a seat on the board, she makes sure it happens. In this session, Helen will share some powerful stories around: 
  • What would your customers say about their experiences? – Focusing on the moment of truth to deliver touchpoint human experiences 
  • Insights on customer experience and people motivation in the digital economy 
  • Making service a natural instinct: How to create a customer focused culture that delivers on customer experience
  • Where machine intelligence falls short: do what the humans do - simplifying your language 
  • What have we done right and what have we done wrong: an honest self-check

Check out the incredible speaker line-up to see who will be joining Helen .

Download The Latest Agenda