07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Indie Rai, Head of Sales and Service at Which?
Which? Logo

Indie Rai

Head of Sales and Service

Main Conference Day One

Tuesday, October 8th, 2019

12:00 PM Case study: Contact centre performance turnaround by constructing a coaching based culture and organisation structure at Which?

Indie will share a true transformation story that has resulted in 20 points NPS improvement  and the key steps that has taken him here:
·         Identifying the key reasons for low performance and finding the root causes
·         Taking the leap of faith to implement a change: Who do you need to have on board?
·         Restructuring the contact centre teams to provide support and coaching
·         The role of speech analytics in the transformation journey 

Check out the incredible speaker line-up to see who will be joining Indie.

Download The Latest Agenda