07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Jacobo Dominguez-Blanco, Vice President of Customer Experience & Operations at Cabify
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Jacobo Dominguez-Blanco


Vice President of Customer Experience & Operations
Cabify

Check out the incredible speaker line-up to see who will be joining Jacobo.

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Main Conference Day One

Tuesday, October 8th, 2019


11:30 AM Case study: Own the customer edge to own your markets: Riding the customer excellence journey with Cabify

As a digital native travel industry disruptor, Cabify differentiates with service and support. Jacobo shares the key strategies they are embarking on to achieve global customer excellence:
·         An integrated global customer experience through social, community, app and self-service channels
·         Providing exceptional offline and online experiences
·         Developing natural language processing capabilities for bot programmes