Jacobo Dominguez-Blanco

Vice President of Customer Experience & Operations Cabify

Industrial engineer from ICAI (Spain) and from TUM (Germany) with master education in International Business (MIB) and Business Administration (EMBA). Broad experience in customer service, CEX & channel strategy both in operation field and at corporate level. Actually leading globally the operation and customers experience vice-presidency of the ride-hailing business in Cabify. 


Main Conference Day One

Tuesday, October 8th, 2019

11:30 AM Case study: Own the customer edge to own your markets: Riding the customer excellence journey with Cabify

As a digital native travel industry disruptor, Cabify differentiates with service and support. Jacobo shares the key strategies they are embarking on to achieve global customer excellence:
·         An integrated global customer experience through social, community, app and self-service channels
·         Providing exceptional offline and online experiences
·         Developing natural language processing capabilities for bot programmes

Check out the incredible speaker line-up to see who will be joining Jacobo.

Download The Latest Agenda