"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

James Dodkins

Founder and Customer Experience Rockstar ROCKSTAR CX

James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'.

Not only is James an international keynote speaker he is also a #1 Best Selling author and host of weekly customer experience news show ‘This Week In CX”

James has been mentioned as one of the world’s top customer experience influencers, been featured in Forbes and has also been described as a ‘CX luminary’

Main Conference Day One

Tuesday, October 8th, 2019

5:50 PM Rockstar Plenary: Rules for Rockstars

In this high energy, entertaining and musical keynote you’ll learn lessons from a former real-life, award-winning rockstar.
This is the world's first and only musical CX Keynote. 'Customer Experience Rockstar' James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11. James is even going to dust the cobwebs off of his guitar to give you all a musical experience that you’ll never forget. You’ll learn James’ 5 ‘Rules For Rockstars’
  1. Nail the intro
  2. Create Superfans
  3. Put things right
  4. Make things clear
  5. Let teams rock
And maybe some surprises thrown in for good measure!

Check out the incredible speaker line-up to see who will be joining James .

Download The Latest Agenda