Head of Customer Contact Cetre Transformation
Main Conference Day Two
Wednesday, September 11th, 2019
9:00 AM Keynote Panel: Reimagine the future of customer, work, colleague and the digital employee to build your future proof strategies
As we discuss the changing behaviours of customers, let’s not overlook the changing landscape of the workforce with millennials and gen Z becoming a bigger part of our workforce. On top of that, the way of working the role of colleague is constantly being redefined. This panel will try to provide a future-looking picture for your customer contact and business transformation.
· The crystal ball moment: what will the future customer, work and colleague look like?
· How are technologies like cloud, remote working, sharing economy changing how we operate contact centres
· Developing an agile working environment where human and machine can collaborate