07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
James Leech, Head of Customer Contact Cetre Transformation at Sainsbury's
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James Leech


Head of Customer Contact Cetre Transformation
Sainsbury's

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019


9:00 AM Keynote Panel: Reimagine the future of customer, work, colleague and the digital employee to build your future proof strategies

As we discuss the changing behaviours of customers, let’s not overlook the changing landscape of the workforce with millennials and gen Z becoming a bigger part of our workforce. On top of that, the way of working the role of colleague is constantly being redefined. This panel will try to provide a future-looking picture for your customer contact and business transformation.
·         The crystal ball moment: what will the future customer, work and colleague look like?
·         How are technologies like cloud, remote working, sharing economy changing how we operate contact centres
·         Developing an agile working environment  where human and machine can collaborate