Executive Transformation & Change Director
The Co-operative Group
Main Conference Day Two
Wednesday, September 11th, 2019
Jane & Claire shared the powerful transformation story that turned the Co-Op business around at the last edition of CCW. As their transformation journey goes from strength to strength, CCW 2019 invites them back to share how they have united all service functions and become even more relevant and strategic in enabling and supporting their business visions.
· From contact centre transformation to CSC (Co-Op Service Centre): Consolidating service functions to become a new business enabler
· Solving the business complexity and building end to end processes with a connected CRM system
· Channel expansion and integration to continue building relationship with customers