"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Jann Hoffmann

Head of Contact Centre Operations Management Danske Bank

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

3:30 PM Workshop H: Integrating customer data in the omni-channel environment to deliver personalised experience: Featuring the Dansk Bank case study

·         How much do you really understand your customers: Data-driven customer personalisation
·         Integrating customer data across different channels to paint a full picture of the customer profiles
·         What are the tools and technologies available for you to not only understand but also predict customer behaviours

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Own your digital edge: drive customer centric digital transformation

  • Develop the digital backbone of your business transformation
  • Develop an agile environment to consistently respond to customer needs

Check out the incredible speaker line-up to see who will be joining Jann .

Download The Latest Agenda