07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Jann Hoffmann, Head of Contact Centre Operations Management at Danske Bank
Danske Bank Logo

Jann Hoffmann

Head of Contact Centre Operations Management
Danske Bank

Check out the incredible speaker line-up to see who will be joining Jann .

Download The Latest Agenda

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

3:30 PM Workshop H: Integrating customer data in the omni-channel environment to deliver personalised experience: Featuring the Dansk Bank case study

·         How much do you really understand your customers: Data-driven customer personalisation
·         Integrating customer data across different channels to paint a full picture of the customer profiles
·         What are the tools and technologies available for you to not only understand but also predict customer behaviours

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Own your digital edge: drive customer centric digital transformation

  • Develop the digital backbone of your business transformation
  • Develop an agile environment to consistently respond to customer needs