09 - 11 September, 2019

Jann Hoffmann

Head of Contact Centre Operations Management
Danske Bank

2:30 PM Case study: What makes Danske Bank different: Balancing self-service with a human touch to create all contact, all connection seamless customer experience

  • Delivering connected omni-channel customer experience despite complexity and change
  • There’s an app for that:  Raising self-service and lowering customer efforts through mobile apps
  • Creating different touchpoints for digital conservative and digital savvy customers:  A Nordic perspective 
  • The slow move into chatbot: Are we ready yet? 

Check out the incredible speaker line-up to see who will be joining Jann .

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