Monday, October 7th, 2019
11:30 AM Workshop A: Implementing a winning customer strategy that links system, data, process and business priorities
· Design your customer strategy with an end in mind: What does a successful customer delivery strategy look like?
· Linking business priorities, systems and processes with customer journey
· Obtaining a deeper understanding of your customers through data
· Realign your customer model and metrics to fit your organizational goal
· Redesign the process to remove barriers and give options to your customers