"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Jean-Pierre Beelen


Principal Consultant Customer Business Innovation KPN

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

11:30 AM Workshop A: Implementing a winning customer strategy that links system, data, process and business priorities

·         Design your customer strategy with an end in mind: What does a successful customer delivery strategy look like?
·         Linking business priorities, systems and processes with customer journey
·         Obtaining a deeper understanding of your customers through data
·         Realign your customer model and metrics to fit your organizational goal
·         Redesign the process to remove barriers and give options to your customers

Check out the incredible speaker line-up to see who will be joining Jean-Pierre.

Download The Latest Agenda