Main Conference Day One
Tuesday, October 8th, 2019
9:40 AM Intelligent Customer Service in the Experience Economy: How AI & ML are transforming Customer Engagement
Customer service is known for the volume of repetitive tasks, presenting a disruptive challenge to the experience of that crucial customer service moment, for customer as well as for the serving employee. The challenge has always been, how do we deliver a better, faster and more accurate service, whilst still fully engaged and enabled with customers in the moment that really matters? Listen to how SAP, by harnessing customers data, and utilizing technology allow organizations to deliver a superior service moment, while enabling and encourage employees to shine.