07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
John Heald, Global Vice President Solution and Strategy at SAP Hybris Service
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John Heald


Global Vice President Solution and Strategy
SAP Hybris Service

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 8th, 2019


9:40 AM Intelligent Customer Service in the Experience Economy: How AI & ML are transforming Customer Engagement

Customer service is known for the volume of repetitive tasks, presenting a disruptive challenge to the experience of that crucial customer service moment, for customer as well as for the serving employee. The challenge has always been, how do we deliver a better, faster and more accurate service, whilst still fully  engaged and enabled with customers in the moment that really matters? Listen to how SAP, by harnessing customers data, and utilizing technology allow organizations to deliver a superior service moment, while enabling and encourage employees to shine.