"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Teon Rosandic


Vice President EMEA Talkdesk
As Head of Europe, Middle East and Africa Sales, Teon oversees the overall regions go-to-market activities. He brings over 20 years experience in enterprise software and SaaS within the Customer Experience and Service Management markets. Prior to joining Talkdesk, Teon held various senior management positions at Genesys, xMatters, and BMC as well as founding two technology companies. 

Main Conference Day One

Tuesday, October 8th, 2019

12:00 PM Delivering Exceptional Customer Service in the Luxury Hospitality Industry

For Onefinestay, a luxury venue matching service based in the UK, customer experience is everything. Join this session to discover how Onefinestay are delivering exceptional customer service to both their property owners and guests through the use of Talkdesk's innovate cloud based contact centre environment. David Whiteside will discuss how Onefinestay have improved agent efficiency and employee engagement by measuring call volumes and spike periods, reduced abandonment rate and used CRM data to better tailor experiences for their clientele.

Check out the incredible speaker line-up to see who will be joining Justin.

Download The Latest Agenda