Kevin Knowles

Global Head of Contact Automation Vodafone

Main Conference Day Two

Wednesday, October 9th, 2019

11:10 AM Case Study: Leaping towards the future of customer contact through automation, chatbot and omni-channel capabilities

  • How Vodafone is transforming the customer experience by serving customers across all channels by scaling-up chatbots, automation and contact prediction globally
  • The story of TOBi, our friendly, helpful, expert chatbot
  • What are the key lessons learned during the global implementation? 

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda