Kevin Knowles, Global Head of Contact Automation at Vodafone
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Kevin Knowles


Global Head of Contact Automation
Vodafone

Check out the incredible speaker line-up to see who will be joining Kevin.

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How chatbots are driving Vodafone's omni-channel customer experience

How chatbots are driving Vodafone's omni-channel customer experience

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Main Conference Day Two

Wednesday, October 9th, 2019


11:00 AM Case Study: Leaping towards the future of customer contact through automation, chatbot and omni-channel capabilities

  • How Vodafone is transforming the customer experience by serving customers across all channels by scaling-up chatbots, automation and contact prediction globally
  • The story of TOBi, our friendly, helpful, expert chatbot
  • What are the key lessons learned during the global implementation?