Main Conference Day Two
Wednesday, October 9th, 2019
11:10 AM Case Study: Leaping towards the future of customer contact through automation, chatbot and omni-channel capabilities
- How Vodafone is transforming the customer experience by serving customers across all channels by scaling-up chatbots, automation and contact prediction globally
- The story of TOBi, our friendly, helpful, expert chatbot
- What are the key lessons learned during the global implementation?