07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Kevin Knowles, Global Head of Contact Automation at Vodafone
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Kevin Knowles

Global Head of Contact Automation

Main Conference Day Two

Wednesday, October 9th, 2019

11:00 AM Case Study: Leaping towards the future of customer contact through automation, chatbot and omni-channel capabilities

  • How Vodafone is transforming the customer experience by serving customers across all channels by scaling-up chatbots, automation and contact prediction globally
  • The story of TOBi, our friendly, helpful, expert chatbot
  • What are the key lessons learned during the global implementation? 

Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda