Eric Vermillion

CRO Helpshift

Eric is the CRO of Helpshift.  Eric has spent his entire career in the world of software and technology. Prior to joining Helpshift, Eric was the CRO of BlueCat, where he helped create the Enterprise DNS market and drive significant growth, which helped lead to the sale of the company to Madison Dearborn Partners.  Eric has also held other global leadership roles at CrossMatch (now part of HID Global) and NICE Systems, where he held many leadership roles during their growth from $200M to over $1B in revenue.


Eric loves to help grow and build teams and drive revenue. He has a passion for creating organizations that operate with curiosity and transparency, both internally and with customers.  He enjoys traveling with his family and lives in Texas with his wife and 2 daughters.

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM From FAQ to Virtual Assistance: The good, the bad and the ugly of self service

  • What have been the most effective self-service methods?
  • Is virtual assistance the future of self-service?

Check out the incredible speaker line-up to see who will be joining Linda.

Download The Latest Agenda