Mark McEwen, General Manager – Customer Service, Scottish Water. Responsible for the delivery of service to customers from call to resolution, including the Contact and Scheduling Centre, Customer Response (Field, Sewer, Water), Metering Services and the Customer Experience teams. It also includes Development Services, containing the Development Strategy and Development Operations teams. These services are delivered by a team of around 780 colleagues located throughout Scotland supported by a number of key supply chain partners. The challenges are significant, with greatest focus on the commitment to delivering the highest levels of service for household and business customers and always working safely.