07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Martijn Franssen, Director Digital Transformation Customer Service at KPN
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Martijn Franssen

Director Digital Transformation Customer Service

Check out the incredible speaker line-up to see who will be joining Martijn.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

12:00 PM Case Study: From conversation to enrichment: Building analytics capabilities as the next steps for virtual assistant

·         Lessons learned through the implementation of chatbots and digital assistant
·         Channelling through the right data to provide more customer information to enrich the conversation
·         Leveraging the digital engine to provide data intelligence
·         Developing internal digital capabilities through cultural transformation