Martijn Franssen

Director Digital Transformation Customer Service KPN

Main Conference Day Two

Wednesday, October 9th, 2019

1:30 PM Case Study: From conversation to enrichment: Building key capabilities as the next steps for a virtual assistant

  • The bare necessity of hyper personalized customer service
  • Successful use cases within voice and chat
  • Bringing the bot to life in an omni channel
  • The crucial role of customer service to improve the bot

Check out the incredible speaker line-up to see who will be joining Martijn.

Download The Latest Agenda