07 - 10 October, 2019
Amsterdam

Martijn Franssen


Director Digital Transformation Customer Service
KPN

Main Conference Day Two

Wednesday, September 11th, 2019


12:00 PM Case Study: From conversation to enrichment: Building analytics capabilities as the next steps for virtual assistant

·         Lessons learned through the implementation of chatbots and digital assistant
·         Channelling through the right data to provide more customer information to enrich the conversation
·         Leveraging the digital engine to provide data intelligence
·         Developing internal digital capabilities through cultural transformation

Check out the incredible speaker line-up to see who will be joining Martijn.

Download The Latest Agenda