07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Martijn Franssen, Director Digital Transformation Customer Service at KPN
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Martijn Franssen

Director Digital Transformation Customer Service

Check out the incredible speaker line-up to see who will be joining Martijn.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019

1:30 PM Case Study: From conversation to enrichment: Building key capabilities as the next steps for a virtual assistant

  • The bare necessity of hyper personalized customer service
  • Successful use cases within voice and chat
  • Bringing the bot to life in an omni channel
  • The crucial role of customer service to improve the bot