07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Martin Hill-Wilson, Blogger, Customer Contact Thought Leader at Brainfood Extra
Brainfood Extra Logo

Martin Hill-Wilson

Blogger, Customer Contact Thought Leader
Brainfood Extra

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

1:30 PM Workshop F: Emotional intelligence in customer contact in the cognitive age

·         How can emotional intelligence and empathy be used to power customer service and improve customer experience?
·         Developing an emotional intelligence framework to make a positive impact at every touch point
·         Harnessing AI-based solutions while keeping the human touch