07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Martin Hill-Wilson, Blogger, Customer Contact Thought Leader at Brainfood Extra
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Martin Hill-Wilson


Blogger, Customer Contact Thought Leader
Brainfood Extra

Pre-Conference Workshops

Monday, October 7th, 2019


1:30 PM Workshop F: Emotional intelligence in customer contact in the cognitive age

·         How can emotional intelligence and empathy be used to power customer service and improve customer experience?
·         Developing an emotional intelligence framework to make a positive impact at every touch point
·         Harnessing AI-based solutions while keeping the human touch

Check out the incredible speaker line-up to see who will be joining Martin.

Download The Latest Agenda