Melanie Stemerdink

Manager Customer Services
InShared

Pre-Conference Workshops

Monday, October 7th, 2019

3:30 PM Workshop I: Women leadership in customer contact: Cracking through the glass ceiling

Women in leadership is becoming an ever more important area of topic as we see more and more female leaders rise to the top and break the glass ceiling. In this specially designed workshop session, our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help accelerate your leadership skills.

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Best practices in Managing small to medium contact centres (Less than 100 seats)

Check out the incredible speaker line-up to see who will be joining Melanie.

Download The Latest Agenda