Main Conference Day One
Tuesday, October 8th, 2019
More and more companies are leveraging technology like AI to engage with their customers, but what does that mean for the brand’s relationship with its customers? This presentation will provide insights into AI-driven digital customer engagement and share best practices to help you get started with AI and chatbots for better and more scalable customer engagement while still providing the human touch.
- Where will we see further integration of bots in day to day work?
- Where have bots been successful?
- How can bots manage sensitive communications?
- Why do some bot projects fail?