"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Nick Pegram

Head of EMEA, Bold360ai LogMeIn

Main Conference Day One

Tuesday, October 8th, 2019

12:00 PM Chatbots: Are companies losing touch with their customers?

More and more companies are leveraging technology like AI to engage with their customers, but what does that mean for the brand’s relationship with its customers? This presentation will provide insights into AI-driven digital customer engagement and share best practices to help you get started with AI and chatbots for better and more scalable customer engagement while still providing the human touch.
  • Where will we see further integration of bots in day to day work?
  • Where have bots been successful?
  • How can bots manage sensitive communications?
  • Why do some bot projects fail?

Check out the incredible speaker line-up to see who will be joining Nick.

Download The Latest Agenda