Director of Customer Operations
Main Conference Day Two
Wednesday, October 9th, 2019
2:30 PM Case Study: A special ride with CarRentals.com: Journey into their cloud migration and CRM integration for improved customer satisfaction
As part of their broader digital transformation programme, CarRentals.com has been one of the early adopters to migrate their customer operations to the cloud. Oliver will share some of the key steps they have taken during the journey to achieve greater customer satisfaction:
· What have been the business drivers to transition to the cloud?
· Planning the key steps ahead to avoid roadblocks
· Managing transformation change to ensure successful project delivery