The #1 European event series for progressive
contact centre, CX and digital service leaders

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

View The 2023 Agenda

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Meet the Speakers

2024 EXPERT SPEAKERS

Jesper Buch

Jesper Buch
Founder
Just Eat, Seedster & GoMentor

Yeliz Çiçek

Yeliz Çiçek
Editor-in-Chief
Vogue Nederland

Lieke Luttmer

Lieke Luttmer
Chief Customer & Commerce Officer
Nationale-Nederlanden

Sarah Williams

Sarah Williams
Chief Customer Experience Officer
Westminster City Council

Joanne Kennedy

Joanne Kennedy
Chief of Staff, Head of Management Office
Sanofi

Roger Graell Sole

Roger Graell Sole
Chief Digital Officer
Bata

Thom Kokhuis

Thom Kokhuis
Senior Vice President, Head of Conversational Banking & CRM
Rabobank

Herbert Verschuren

Herbert Verschuren
Vice President Services, Customer Contact
Air France-KLM

Birsen Cevik Akgunlu

Birsen Cevik Akgunlu
Board Member & Northern Europe HR Director
Diageo

Jonathan George

Jonathan George
Customer Operations and Loyalty Director
Holland & Barrett

Dr Tania Caporaso

Dr Tania Caporaso
Director Customer Care
BT and EE Broadband

Stefan Reimig

Stefan Reimig
Director, Global Customer Service
Wayfair Deutschland

Cyrille Regardin

Cyrille Regardin
Director of Aftersales & Contact Center
Vanden Borre

Mette Lorenzen

Mette Lorenzen
Director of Global Customer Service
Kindred Group

Thomas Staudte

Thomas Staudte
Head of Customer Engagement
air up

Ulla Kattai-Aav

Ulla Kattai-Aav
Head of Omnichannel Management
Telia

Filip Popovic

Filip Popovic
Head of Relationship Centre
Avon International

Mohamed Attia

Mohamed Attia
Global Head of Customer Operations (Sales & Customer Service)
British Council

Enrique Lamarca

Enrique Lamarca
Head of Customer Journey and eCommerce
AXA Partners

Robert-Frank Hofland

Robert-Frank Hofland
Area Lead Retail Contact Center
ING

Károly Stöwer-Pál

Károly Stöwer-Pál
Senior Manager Quality and Coaching, Global Customer Experience
eBay

Ed Leurebourg

Ed Leurebourg
CX Operations Manager
Deliverect

Katie Kuizenga

Katie Kuizenga
Manager Operations, Culture & Marketing - Customer Relations
Rituals

The CCW Europe Advisory Board

Jen Brown

Jen Brown
Senior Director, International Marketing
GoTo

Doug Casterton

Doug Casterton
Head of Operational Excellence
GetYourGuide

Cathleen Doorenbosch

Cathleen Doorenbosch
Vice President, Customer Care
Bumble

Meko Elmekawy

Meko Elmekawy
Head of Digital S. Capabilities
EnBW Energie Baden-Württemberg AG

Katalin Fritz

Katalin Fritz
Chief Customer & People Officer
Marley Spoon

Jann Hoffmann

Jann Hoffmann
Head of Contact Centre
Danica Pension

Alice Hunt

Alice Hunt
Head of Technology Services
Hastings Direct

Aymen Ismail

Aymen Ismail
Head of Customer Engagement Solutions
smart Europe GmbH

Carl McCartney

Carl McCartney
Customer Experience Director
Les Mills

Caitlin Neary

Caitlin Neary
Director, Global Contact Centre
Dorchester Collection

Sandro Percuoco

Sandro Percuoco
Head of CS Digital & Service Design
Ryanair

Kayle Rattigan

Kayle Rattigan
Head of Safer Gambling Operations
Flutter UK&I

Emma Wardle

Emma Wardle
Director of Customer Service Operations UK&I Customer Servicing
Experian

Martin Wilkinson-Brown

Martin Wilkinson-Brown
Chief Marketing Officer
Foundever

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