Group Vice President, Head of Customer Experience ABB
Mr. Jonsson has 20 years of experience in Change Management in large, international B2B organizations in the Manufacturing area, across several functions. During the last 5 years, he has led the establishment of a global Customer support organization in ABB. After the initial establishment of the organization, processes and metrics, the focus has in the last years been on the deployment of salesforce.com to improve efficiency, effectiveness and customer experience.
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