Petra Mengelt

Head of B2B - Business Relations Mash

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

3:30 PM Workshop I: Women leadership in customer contact: Cracking through the glass ceiling

Women in leadership is becoming an ever more important area of topic as we see more and more female leaders rise to the top and break the glass ceiling. In this specially designed workshop session, our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help accelerate your leadership skills. 

Main Conference Day One

Tuesday, October 8th, 2019

12:30 PM Case study: A true people play on driving engagement and enablement

·         How customer expectations have changed in the last 5 years and what does that mean to your contact centre strategies?
·         Empowering agents in an outsourced environment: Actionable tactics of motivating the agents that don’t even get a pay check from you
·         Creating a development plan and career path for your agents for better retention
·         The devil is in the detail: How little things make a big impact? 

Check out the incredible speaker line-up to see who will be joining Petra.

Download The Latest Agenda