Pre-Conference Site Tour & Workshops
Monday, October 7th, 2019
Women in leadership is becoming an ever more important area of topic as we see more and more female leaders rise to the top and break the glass ceiling. In this specially designed workshop session, our prestigious female leader panellists will share their personal journeys and practical tips to inspire and help accelerate your leadership skills.
Main Conference Day One
Tuesday, October 8th, 2019
· How customer expectations have changed in the last 5 years and what does that mean to your contact centre strategies?
· Empowering agents in an outsourced environment: Actionable tactics of motivating the agents that don’t even get a pay check from you
· Creating a development plan and career path for your agents for better retention
· The devil is in the detail: How little things make a big impact?