07 - 10 October, 2019
Amsterdam

Philip Purdy


Head of Customer Services
TV Player

Main Conference Day One

Sunday, August 11th, 2019


2:00 PM Service design driving a customer-centric enterprise

·         Is your service designed for your customers needs?
·         Developing competencies and capabilities internally 

5:00 PM Advisory Board Panel: Future proof of your customer contact strategies

The Advisory Board is a huge part of CCW globally. We rely on their experiences, insights and scrutinising opinions to bring the most cutting-edge topics, influential speakers and best practitioners on board to ensure our programme and agenda is the most relevant and beneficial for all who attend. This unique panel brings the 2019 Advisory Board Panel to centre stage and allows you to pick their brains on key challenges you have and their perspectives on the future of customer contact. 

Check out the incredible speaker line-up to see who will be joining Philip.

Download The Latest Agenda