07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Prelini Udayan-Chiechi, VP Marketing EMEA at zendesk
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Prelini Udayan-Chiechi


VP Marketing EMEA
zendesk

Check out the incredible speaker line-up to see who will be joining Prelini.

Download The Latest Agenda

Main Conference Day Two

Wednesday, October 9th, 2019


10:10 AM Make the most of the top CX trends for 2019

With everything from taxis to groceries and even spa appointments available with just a tap or swipe on their phone, customers have come to expect more from the companies they work with. And no matter what business you're in, your customers are comparing you to the best customer experience they’ve ever had - every time.In this session, gain insights in the top customer experience trends, based on insights from more than 45,000 businesses across the globe, and learn about how it affects the way companies like yours can approach customers to shift from customer support to developing lifetime relationships.