"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Barcelona

Ramón Delima

Vice President; Managing Director Air France - KLM; Cygnific

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

8:00 AM Site Tour Hosted by Cygnific, a KLM Subsidiary

Site tours are a key format in addition to conference presentation for in-depth learning, networking and benchmarking. As part of CCW Europe 2019, the audience will get a rare and exclusive opportunity to have a closer look at some of the leading customer operations in Amsterdam!
Limited to 25 participants! Book early to avoid disappointment.
Key objectives:
• An overview of KLM’s customer operations strategy and what makes the difference
• Understanding key elements KLM’s successful customer strategy
• Benchmarking and networking to form a peer-to-peer relationship for future learning
8:00am Site Tour Registration
8:30am Coach leaving conference venue
9:00am Delegation arriving at Cygnific
9:00am – 9:15am Welcome coffee and meeting the delegates
9:15am – 9:40am Introduction of KLM and Cygnific customer operations
9:40am – 10:30amAssisted touring to different segment
10:30am Coach leaving! Thanks Cygnific and KLM for hosting us!
11:00am Coach arriving conference venue

Main Conference Day Two

Wednesday, October 9th, 2019

Check out the incredible speaker line-up to see who will be joining Ramón.

Download The Latest Agenda