Roberto La Rosa

Global Head of Customer Experience & Back office The Level Group

Head of E-commerce Customer Experience and Backoffice, Customer Happiness Center  with deep knowledge of Customer experience.
People and Customer Satisfaction at the center, to lead, manage, design and deliver exceptional customer experience and customer service.
Experienced in Entertainment, Media, Gambling, Digital Advertising and e-commerce companies, both on B2C and on B2B.

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Innovate strategy and processes through customer feedback

·         Best practices in collecting customer feedback
·         How to best act on the customer feedback to refine your contact strategies

Check out the incredible speaker line-up to see who will be joining Roberto.

Download The Latest Agenda