07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Roberto La Rosa, Global Head of Customer Experience & Back office at The Level Group
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Roberto La Rosa


Global Head of Customer Experience & Back office
The Level Group

Check out the incredible speaker line-up to see who will be joining Roberto.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 8th, 2019


2:00 PM Innovate strategy and processes through customer feedback

·         Best practices in collecting customer feedback
·         How to best act on the customer feedback to refine your contact strategies