07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Rosaria Cirillo Louwman, CCXP-CXPA ART (Authorized Resource Trainer); Human Experience Advisor & Happiness Change Catalyst at Wow Now

Rosaria Cirillo Louwman


CCXP-CXPA ART (Authorized Resource Trainer); Human Experience Advisor & Happiness Change Catalyst
Wow Now

Check out the incredible speaker line-up to see who will be joining Rosaria Cirillo.

Download The Latest Agenda

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019


1:30 PM Workshop D: Translating CX programmes into business value

  • Understand how to define the best CX measures, metrics and business value for your organization
  • Show how to “connect-the-dots” from CX program to metrics improvement to business results
  • Learn the art and science of quantifying the value of customer experience
  • Discover the common “pitfalls” of quantifying CX value - and tips for avoiding them or fixing them
  • Learn ways to embed structure for CX benefits into your internal processes and governance
  • Examine ways to think differently about business results and ROI
  • Understand the implications of building a structure and foundation for CX benefits realization
  • Build your communication message to the C-Suite to secure funding for your CX program