07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Sham Aziz, Head of Customer Service at Selfridges
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Sham Aziz

Head of Customer Service

Check out the incredible speaker line-up to see who will be joining Sham.

Download The Latest Agenda

Main Conference Day One

Tuesday, October 8th, 2019

2:00 PM Developing an optimal customer operating model: Back to basics

·         How is remote contact centres and automation changing the outsourcing vs. inhouse contact centre planning?
·         What are the core metrics you should be focusing on with different operating models?