Main Conference Day One
Tuesday, October 8th, 2019
As much as the term “omnichannel” has been used—and overused—it is surprising that so few companies are actually offering it. In this era of business disruption, effortless personal omnichannel is the key to winning yet both Gartner and IQPC estimate that only five percent of companies today are offering true omnichannel. So how do you get started? This session will give you the keys to getting started with omnichannel and specific ways to measure and ensure a consistent experience across all channels.
- Driving customer analytics through different channels
- It’s not just about data, reports and analysis. It’s what you do with them