07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands
Thijs Waanders, Technology Consultant at Cognigy
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Thijs Waanders


Technology Consultant
Cognigy

Check out the incredible speaker line-up to see who will be joining Thijs.

Download The Latest Agenda

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019


1:30 PM Workshop E: From IVR to Chatbot: A self-service evolution into the cognitive world

From FAQ to Chatbots, companies continue to invest in self-service channels; virtual assistants and chatbots are providing a world of new opportunities yet companies are struggling to demonstrate ROI.   
·         Identify the business case for self-service strategies
·         Designing self-service strategy focusing on ease of use for a frictionless experience
·         Making the self-service channel stick: developing strategies for behavioural change and user adoption for self service