"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Amsterdam

Thijs Waanders

Technology Consultant Cognigy

After obtaining his MSc in Strategic Management, Thijs worked as a software engineer and management consultant. He joined Cognigy to help build the most innovative conversational AI platform to date. At Cognigy, he works as a technology consultant and has been involved with multiple projects at some of Europe’s most prominent brands. Thijs loves to come up with new applications in the field of conversational UX and related technologies.

Pre-Conference Site Tour & Workshops

Monday, October 7th, 2019

1:30 PM Workshop E: From IVR to Chatbot: A self-service evolution into the cognitive world

From FAQ to Chatbots, companies continue to invest in self-service channels; virtual assistants and chatbots are providing a world of new opportunities yet companies are struggling to demonstrate ROI.   
·         Identify the business case for self-service strategies
·         Designing self-service strategy focusing on ease of use for a frictionless experience
·         Making the self-service channel stick: developing strategies for behavioural change and user adoption for self service

Check out the incredible speaker line-up to see who will be joining Thijs.

Download The Latest Agenda