Pre-Conference Site Tour & Workshops
Monday, October 7th, 2019
From FAQ to Chatbots, companies continue to invest in self-service channels; virtual assistants and chatbots are providing a world of new opportunities yet companies are struggling to demonstrate ROI.
· Identify the business case for self-service strategies
· Designing self-service strategy focusing on ease of use for a frictionless experience
· Making the self-service channel stick: developing strategies for behavioural change and user adoption for self service