07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

CCW Europe Sponsors:

2019 Sponsors and Partners

Blue Prism
Website: www.blueprism.com

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA... Read More

Website: www.capgemini.com

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their... Read More

SAP Nederland B.V.
Website: www.sap.com/netherlands/index.html

SAP is committed to helping every customer become a best-run business. Now more than ever, being the best means making a difference.It means connecting people and information to address the world’s biggest challenges. That’s why we engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures.This... Read More

Website: bics.com/

BICS . Expanding your communications reach , enabling a richer interactionOne-stop solution for enterprise telephonyMigrate into IP-based telephonyToll-free, freephone, geographic, mobile, or shared-cost numbersQuick and easy number provisioningInbound calling and outbound callingEmergency calling support Directory listingSMS messagingMobile connectivity and coverage when overseasMPLS backbone for reliable transportAnti-fraud platform to secure your enterprise’s... Read More

Bold360 by LogMeIn
Website: www.bold360.com

Bold360 by LogMeIn - are customer engagement solutions that enable organizations to directly engage with and provide assistance to end users via a variety of digital channels through a set of features which may include live agent or automated interactions. https://www.bold360.com/  Read More

Website: www.zendesk.com

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scale to meet the needs of any business, from start-ups and small businesses to growing companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts... Read More

Website: www.helpshift.com

Helpshift’s next-generation digital customer service software enables B2C brands to scale their support while offering differentiated experiences through phone, web, in-app, email and messenger app channels. Helpshift’s innovative asynchronous messaging model across these channels gives people back their time, keeps conversations in context and allows humans and automations to work... Read More

Bright Pattern
Website: www.brightpattern.com

Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users across channels like voice, text, chat, email, video, messengers, and bots. The company was founded... Read More

Zoho Corporation
Website: www.zoho.com

Zoho is the operating system for business, a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world's most... Read More

Website: http://www.sparkcentral.com

Customer-obsessed companies use Sparkcentral’s leading digital messaging customer service platform to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and fun way. With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global... Read More

Website: wonderflow.co

Enabling insight driven business decisions with Wonderflow’s holistic customer feedback.Wonderflow is a leading provider of customer feedback management platform and analytics. Its customer roster includes Philips, TomTom, Uber, Samsung and DHL, customers relying on Wonderflow’s expertise in customer feedback, augmented analytics and NLP. Founded in 2014, Wonderflow is headquartered in... Read More

Website: /www.talkdesk.com

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises... Read More

Website: www.gameffective.com

GamEffective offers performance enablement and engagement solutions that help companies maximize the value of their employees. It uses employee performance data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel.... Read More

Website: www.kryonsystems.com

Kryon is a leader in enterprise automation, offering the only platform on the market which encompasses both Process Discovery™ and Robotic Process Automation (RPA). This end-to-end solution maximizes ROI and cuts implementation time by up to 80%. Powered by proprietary AI technology, Kryon Process Discovery™ automatically generates a comprehensive picture... Read More

Website: www.unbabel.com

Unbabel enables modern enterprises to serve customers in their native languages, with always-on, scalable translation across digital channels.Powered by AI and refined by a global community of translators, Unbabel combines the speed and scale of machine translation with the authenticity that can come only from a native speaker.Unbabel has raised... Read More

Website: www.manifone.com

Manifone is a telecom operator, recognized as the specialist of the voice channel in the Contact Center industry. Its expertise covers the particularly demanding outbound and inbound traffic for contact centers with: Innovative services for monitoring, configuring and analyzing information obtained from voiceNew tools for direct marketing and operational efficiency Read More

Website: www.cognigy.com

Cognigy is the leading Enterprise Conversational AI technology vendor. With Cognigy.AI, the company has developed a highly flexible Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual... Read More

Website: klausapp.com/

Klaus is a conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service. Built by support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program... Read More

Website: www.kiamo.eu

KIAMO is a multichannel contact center solution that helps companies manage their customer relations on a day-to-day basis. KIAMO captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills.KIAMO responds perfectly to the problems of customer relations managers who need a unified customer strategy to... Read More

FLX Solutions
Website: https://flx.solutions/

By deploying solutions in the field of Robotic Process Automation & Artificial Intelligence, FLX Solutions enables companies to be more effective and future-proof.In a digital world that is changing faster than ever before, FLX Solutions is the preferred supplier of Consulting & Implementation services for continental Europe.Our smart digital transformation... Read More

Website: www.yabberglobal.com

Yabber analyses and assesses customer interactions and provides insight into key risk areas and opportunities using a combination of AI and human expertise.Using the Yabber ‘eco-system’ of multiple AI engines, we help our customers avoid risk, increase compliance, provide more accurate agent feedback, improve customer experience, reduce cost and increase... Read More

Website: www.giosg.com

Established in 2011, giosg is a software company that offers digital tools for diverse, personalised and creative ways for businesses to interact with their online visitors and customers. By combining data, AI technology, and human engagement, we help our customers create meaningful interactions, serve more efficiently, and improve their customer... Read More

CX Company
Website: https://www.cxcompany.com/

CX Company has been leading the change to make customers and contact centre agents happier and businesses more effective and profitable since it was founded in 2005. That’s when we developed DigitalCX– an enterprise conversation platform supporting chatbots, artificial intelligence and self-service solutions on websites, in apps and social media... Read More

Scottish Development International
Website: www.sdi.co.uk/

We’re here to help you do business with Scotland, whether that’s supporting your investment in Scotland, or helping you source Scottish products and services.At Scottish Development International (SDI) we’re all about discovery: helping ambitious businesses like yours discover new products and services, opportunities, markets and ventures in Scotland.From technology and... Read More

Website: www.zoomint.com/

ZOOM guides contact centers towards elevating every customer encounter. Our software captures customer sentiment at the point of contact, providing actionable insights for improving customer experience, optimizing agent effectiveness and maintaining compliance.No other WEM software provides a full 360 degree view of omni-channel interactions, survey results, customer sentiment and quality... Read More

Website: www.chatvisor.com

Utilise Chatvisor to engage with, learn about and help customers.Chatvisor is a customer service and engagement platform enlarged by our unrivaled Co-Browsing technology BrowsXP. Giving customers great user experience separates the good from the best – with Chatvisor you’ll always be one step ahead in your market. Read More

Poly AI
Website: www.poly-ai.com

PolyAI makes AI-powered customer service tools that really work. Whether you want to route calls to the right department, or provide fully contained virtual agents, PolyAI can create the tools to provide outstanding customer service and improve operational efficiency. With PolyAI, you can let artificial intelligence handle the boring day-to-day... Read More

Website: www.altar.com.pl/

Altar is a provider of its own proprietary IT solutions for business (B2B). We have been present on the IT market for many years. Among others, we deal with streamlining and automation of processes related to customer service and effective organization of hotline's operation. Our Altar Contact Center platform is... Read More

Mediatel Data
Website: dialogic.ro/

Mediatel Data is a Romanian software and services company founded in 1996.Our experienced specialists deliver communication software and dedicated services that are designed to enhance customer service partners' interactions, acquire and retain new clients, increase efficiency and improve communications.Our modular, component-building applications based on the state-of-the-art infrastructure, supporting all industry... Read More

Sound of Data
Website: http://www.soundofdata.com

World leading brands need to reinforce their positions through always-accessible customer care. Making sure calls get straight through to service centers. And nobody is left hanging on the line.At Sound of Data, we know how precious the human voice is to effective communication. And that there’s nothing worse than an... Read More

Website: https://knowmax.io/

Knowmax is a knowledge management solution built for omnichannel customer engagement. That means a consistent customer experience across every channel powered by a single source of information. From advisor to bot. From voice to text. Ideal for both internal and external use. Knowmax offers a mature feature set for contact... Read More

Website: http://www.servicenow.com

ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and... Read More

Website: https://smollan.com/

Smollan Customer interaction centre is an award winning Business Process Outsourcing  which specializes in servicing  all industry verticals from across the globe. With the latest technology and human capital applied by the highly specialized team.  This has won them accolades as the best call centre award in Africa and the... Read More

Evolve IP
Website: www.evolveip.nl

Experience Cloud as a StrategyThe Cloud is no longer about buying individual services. It’s now about having a strategy for multiple services and making them work together to provide greater IT efficiency. Evolve IP deliver customized strategies and integrated services for both cloud computing and communications, designed to work together.... Read More