07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

CCW Europe Sponsors:

2019 Sponsors and Partners

Blue Prism
Website: www.blueprism.com

In this digital era where start-ups are constantly disrupting markets, only the most agile and innovative enterprises survive and thrive. At Blue Prism, we pioneered Robotic Process Automation (RPA), emerging as the trusted and secure intelligent automation choice for the Fortune 500 and public-sector market. Now we bring you connected-RPA... Read More

SAP Nederland B.V.
Website: www.sap.com/netherlands/index.html

SAP is committed to helping every customer become a best-run business. Now more than ever, being the best means making a difference.It means connecting people and information to address the world’s biggest challenges. That’s why we engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures.This... Read More

Website: bics.com/

BICS . Expanding your communications reach , enabling a richer interactionOne-stop solution for enterprise telephonyMigrate into IP-based telephonyToll-free, freephone, geographic, mobile, or shared-cost numbersQuick and easy number provisioningInbound calling and outbound callingEmergency calling support Directory listingSMS messagingMobile connectivity and coverage when overseasMPLS backbone for reliable transportAnti-fraud platform to secure your enterprise’s... Read More

Website: www.zendesk.com

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scale to meet the needs of any business, from start-ups and small businesses to growing companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 145,000 paid customer accounts... Read More

Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

Bright Pattern
Website: www.brightpattern.com

Bright Pattern provides the most simple and powerful contact center for innovative midsize and enterprise companies. Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users across channels like voice, text, chat, email, video, messengers, and bots. The company was founded... Read More

Zoho Corporation
Website: www.zoho.com

Zoho is the operating system for business, a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world's most... Read More

Website: http://www.sparkcentral.com

Customer-obsessed companies use Sparkcentral’s leading digital messaging customer service platform to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and fun way. With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global... Read More

Website: wonderflow.co

Enabling insight driven business decisions with Wonderflow’s holistic customer feedback.Wonderflow is a leading provider of customer feedback management platform and analytics. Its customer roster includes Philips, TomTom, Uber, Samsung and DHL, customers relying on Wonderflow’s expertise in customer feedback, augmented analytics and NLP. Founded in 2014, Wonderflow is headquartered in... Read More

Website: /www.talkdesk.com

Talkdesk Enterprise Cloud Contact Centre empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises... Read More

Website: www.kryonsystems.com

Kryon is a leader in enterprise automation, offering the only platform on the market which encompasses both Process Discovery™ and Robotic Process Automation (RPA). This end-to-end solution maximizes ROI and cuts implementation time by up to 80%. Powered by proprietary AI technology, Kryon Process Discovery™ automatically generates a comprehensive picture... Read More

Website: www.cognigy.com

Cognigy is the leading Enterprise Conversational AI technology vendor. With Cognigy.AI, the company has developed a highly flexible Enterprise Conversational AI Platform for customer & employee support process automation. Available in both On-Premises and SaaS, Cognigy.AI enables enterprises to connect to their users on any conversational channel, including chatbots, virtual... Read More

Website: www.kiamo.eu

KIAMO is a multichannel contact center solution that helps companies manage their customer relations on a day-to-day basis. KIAMO captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills.KIAMO responds perfectly to the problems of customer relations managers who need a unified customer strategy to... Read More

FLX Solutions
Website: https://flx.solutions/

By deploying solutions in the field of Robotic Process Automation & Artificial Intelligence, FLX Solutions enables companies to be more effective and future-proof.In a digital world that is changing faster than ever before, FLX Solutions is the preferred supplier of Consulting & Implementation services for continental Europe.Our smart digital transformation... Read More

Website: www.yabberglobal.com

Yabber analyses and assesses customer interactions and provides insight into key risk areas and opportunities using a combination of AI and human expertise.Using the Yabber ‘eco-system’ of multiple AI engines, we help our customers avoid risk, increase compliance, provide more accurate agent feedback, improve customer experience, reduce cost and increase... Read More

Website: www.giosg.com

giosg.com is an innovative software company originally from Helsinki, Finland, with sales offices also in the UK and Sweden. Since 2011 we have helped over 1000 business customers in 14 countries sell more and serve their online customers better by providing powerful and easy to use SaaS platform. Our digital... Read More

CX Company
Website: https://www.cxcompany.com/

CX Company has been leading the change to make customers and contact centre agents happier and businesses more effective and profitable since it was founded in 2005. That’s when we developed DigitalCX– an enterprise conversation platform supporting chatbots, artificial intelligence and self-service solutions on websites, in apps and social media... Read More

Scottish Development International
Website: www.sdi.co.uk/

We’re here to help you do business with Scotland, whether that’s supporting your investment in Scotland, or helping you source Scottish products and services.At Scottish Development International (SDI) we’re all about discovery: helping ambitious businesses like yours discover new products and services, opportunities, markets and ventures in Scotland.From technology and... Read More

MPc Connect
Website: www.mpcconnect.co.za

Established in 2006, MPC Connect is an agile customer-focused outsourcing solutions provider boasting an ever-expanding staff complement of 1700. Servicing vast global clientele, including the United Kingdom, United States, Australia, China, and South Africa - we offer 24/7/365 comprehensive BPO customer branded solutions. Our tailored call centre, online English tutoring... Read More

Website: www.chatvisor.com

Utilise Chatvisor to engage with, learn about and help customers.Chatvisor is a customer service and engagement platform enlarged by our unrivaled Co-Browsing technology BrowsXP. Giving customers great user experience separates the good from the best – with Chatvisor you’ll always be one step ahead in your market. Read More

Poly AI
Website: www.poly-ai.com

PolyAI makes AI-powered customer service tools that really work. Whether you want to route calls to the right department, or provide fully contained virtual agents, PolyAI can create the tools to provide outstanding customer service and improve operational efficiency. With PolyAI, you can let artificial intelligence handle the boring day-to-day... Read More

Website: www.altar.com.pl/

Altar is a provider of its own proprietary IT solutions for business (B2B). We have been present on the IT market for many years. Among others, we deal with streamlining and automation of processes related to customer service and effective organization of hotline's operation. Our Altar Contact Center platform is... Read More

Mediatel Data
Website: dialogic.ro/

Mediatel Data is a Romanian software and services company founded in 1996.Our experienced specialists deliver communication software and dedicated services that are designed to enhance customer service partners' interactions, acquire and retain new clients, increase efficiency and improve communications.Our modular, component-building applications based on the state-of-the-art infrastructure, supporting all industry... Read More

Sound of Data
Website: http://www.soundofdata.com

World leading brands need to reinforce their positions through always-accessible customer care. Making sure calls get straight through to service centers. And nobody is left hanging on the line.At Sound of Data, we know how precious the human voice is to effective communication. And that there’s nothing worse than an... Read More

Website: http://www.servicenow.com

ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.Great service means more than just engaging your customers. Connect customer service with other teams to resolve issues quickly and... Read More