CX Company has been leading the change to make customers and contact centre agents happier and businesses more effective and profitable since it was founded in 2005. That’s when we developed DigitalCX– an enterprise conversation platform supporting chatbots, artificial intelligence and self-service solutions on websites, in apps and social media channels such as Facebook Messenger and WhatsApp.
We pioneered the industry with virtual assistants and chatbots and now offer intelligent assistance through every step of the customer journey. As a result, we have changed the way customers and companies interact and power more than 4 million automated interactions per day. Let’s not forget the contact centre – by lightening its load, it can become a far more efficient and valuable resource and sales exploiter (your employees are happier too!).
This has doubled NPS, reduced call volumes and increased conversion rates for more than 60 prestige customer-centric brands across Europe, including KPN, Allianz, Telefónica, KLM, Calor, ASR, Plusnet, Philips, congstar, ING-DiBa, ANWB and many more.
When you make customer interactions automated, intelligent and easy to get our jobs done, well… we think that’s pretty smart (and so do our customers).