07 - 10 October, 2019
Beurs van Berlage, Amsterdam, Netherlands

WHY ATTEND CCW?

CCW Europe isn't just another conference...

LARGEST: Europe’s flagship representation of the world’s largest customer contact event series;

LONGEST: 20 years providing insights for global customer contact community;

SENIORITY: The ONLY leadership summit for Europe’s customer contact strategists;

PRACTICAL: A true peer-led event packed with invaluable best practices to best future-proof your customer contact;

DISRUPTIVE: Learn from the most experienced and the most innovative: A well balanced speaker faculty from both big brands and disruptors;

PERSONALISED: Story telling in stead of theories: Unlock the key to better customer experience through powerful and personalised stories;

COMPREHENSIVE: The most comprehensive agenda dissecting specific customer contact challenges;

UNFORGETTABLE: An unforgettable platform you simply won’t find anywhere else!

Who attends CCW?

Chief Customer Officer, Chief Operating Officer, Chief Experience Officer, Chief Digital Officer Heads/VPs/Directors/Managers of:

  • Customer Transformation
  • Customer Contact/Contact Centre/Call Centre
  • Customer Experience
  • Customer Engagement
  • Customer Operations
  • Customer Service
  • Customer Success
  • Customer Innovation & Technology
  • Customer Support/Care
  • Omni Channel Strategy
  • Digital Customer Service
  • Service Design
  • Service Delivery