The #1 European event series for progressive
contact centre, CX and digital service leaders

Name: CCW Europe Summit
Start: 2024-10-07
End: 2024-10-09

07 - 09 October, 2024 | The Passenger Terminal & Mövenpick Hotel Amsterdam City Centre

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BRINGING TOGETHER THE CONTINENT’S BRIGHTEST AND MOST PROGRESSIVE MINDS IN CUSTOMER MANAGEMENT UNDER ONE ROOF

The future of customer engagement is here! In October 2024, the Customer Contact Week Europe Summit returns. #CCWEurope is not just an event, it’s orchestrating a movement. Designed as a fully immersive learning experience to propel your business forward and build a collaborative community where relationships flourish, and industry peers meet to learn, strategise and benchmark on the journey to customer excellence.

In a rapidly evolving customer care landscape, the Summit cultivates an environment where your challenges aren’t just heard, they’re valued. Our speaker faculty of 100+ industry experts will showcase case studies and unveil solutions in areas including AI, customer loyalty and retention, seamless service, proactive and personalised CX, unified customer data and much more.

Join Europe’s customer management disruptors and pioneers as we shape the future of the industry.

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2024 STAR SPEAKERS

JESPER BUCH
FOUNDER, JUST EAT, SEEDSTER &
GOMENTOR

Prepare to be inspired by the extraordinary journey of Jesper Buch, a
visionary entrepreneur who reshaped the landscape of the takeaway food
industry. Jesper joins us for a fireside chat, plus, a private meet & greet with our Disrupt-a-Thon winners & VIPs.

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YELIZ ÇIÇEK
EDITOR-IN-CHIEF,
VOGUE NEDERLAND

This empowering and dynamic session led by
Yeliz is guaranteed to support in forging meaningful connections, building confidence, and gaining actionable strategies for fostering diversity and inclusion within businesses. Limited to 50 attendees.

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2024 INSPIRATIONAL SPEAKERS

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THE EUROPEAN FLAGSHIP OF THE LARGEST GLOBAL
CUSTOMER CONTACT EVENT SERIES

450+

Attendees

150

Expert Speakers

Hours of Networking

Hours of Learning

The Disrupt-a-Thon

Back by popular demand after an incredibly successful (and competitive) 2023 edition! This is not your typical hackathon - no coding or technical expertise required. Instead, we’ll work through collaborative exercises to help you tackle real-world customer management problem statements. Led by experienced facilitators, you’ll work in cross-industry, cross-functional teams to develop creative solutions and strategies.

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The Awards Ceremony & CCW Europe Welcome Boat Party

To kick off the Summit in style, don’t miss the chance to join us for a welcome boat party hosted by Foundever, where you can network with fellow attendees over drinks and canapés against the beautiful backdrop of Amsterdam’s iconic waterways.

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House of Rituals Site Visit

Embark on an immersive journey into the heart of a Dutch brand famed for its luxurious customer-centric design at the enchanting Rituals flagship store, ‘House of Rituals’. Nestled in the heart of central Amsterdam, prepare to be captivated
by a 30-minute guided tour through this haven of sensory delight, where every touchpoint is infused with luxury and relaxation.

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HIGHLIGHTS FROM 2023
Inspirational | Insightful | Awesome | Diverse | Community | Refreshing
This is how you described 2023's event. Take a look at the highlights below.

Secure Your Place at #CCWEurope 2024!

Book your place at the forefront of customer management innovation

BOOK ONLINE HERE

Teamwork, Benchmarking & Connecting: Laetitia Grammatico, Philips, on the Event Highlights

Darko Popovic, COO at Multitude Bank on the Disrupt-a-Thon: 'Inspiring' & 'Innovation Focused'

EXPLORE WHAT TO EXPECT AT CCW EUROPE

WHAT OUR ATTENDEES THOUGHT OF CCW EUROPE

'There's a real-cross section of industries and markets represented here. Everyone's very willing to share ideas and share our views and get involved.'

'Participating in workshops to brainstorm on CX hurdles truly expanded my perspective and served me a lot of food for thought.’

'Really great experience meeting likeminded people and really interesting hearing the experiences of people from different industries. There's definitely commonality that we can all take away.'

'It was my first attendance on such scale event and I am very impressed, lots of connections, useful learnings and even new friends. Amazing organisation and networking.'

JOIN CCW EUROPE 2024
Get in touch with our Partnerships or Delegate Team for more information on the event.

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ENQUIRE AS A DELEGATE ENQUIRE AS A SPONSOR DOWNLOAD THE PROSPECTUS

HIGHLIGHTS FROM 2023
We look forward to welcoming the customer management community in Amsterdam once again this October

View the 2023 Post Show Report

Join us as a member of the CCW Europe Digital community
Leading Industry Analysis | Exclusive Expert Interviews | Cutting-Edge Insights

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In Partnership With :

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk