"Attending CCW means putting your customers first." 

05 - 08 October, 2020 | Barcelona

The European flagship of the LARGEST global customer contact event series


Attendees Expected


Expert Speakers


Hours of Networking


Hours of Learning

Why attend CCW Europe

Deliver World Class Service through Customer Contact Innovation, 
Automation, AI & Cultural Transformation

In 2019 we celebrated 20 years of CCW global community building. 2019 marked our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

From the switch to digital over traditional channels and with automation and AI promising (or threatening) to overhaul customer contact; to the perfect storm of GDPR and the new era of value creation through data and analytics; the world of customer contact and customer experience has never evolved so rapidly.

Yet, at this vortex of change, it is ever more important to focus on people, process and technology. Customer Contact Week Europe 2019 is the perfect platform that blends the new with the fundamentals and helps you in not only developing true future-proof strategies but also assists you in sharpening the skills required to drive your customer transformation.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 was where the best practices of people, technology and process came together to deliver world class service. Attendees gained practical takeaways and perhaps most importantly, were inspired like many of your peers, to take the next steps in Customer Contact.

Inspirational Speakers

Key themes

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Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?

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The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise

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Becoming a digital business – with customers at the front and centre!

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Deliver world class service through technology, people & process

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The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance

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Explore humanity in technology advancements: The role of colleagues in the age of AI

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Unleashing the power of data to guide and refine your customer strategies

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Provide a seamless and connected customer journey through omni-channel integration

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Relentlessly driving the customer centric culture through employee engagement

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Develop transformational leadership to drive large scale change

Community Oriented Experiences

Women in Leadership

Driving women leadership in customer experience and customer transformation through an exclusive Women in Customer Contact Workshop

C-suite Boardroom

A C-suite Boardroom to provide closed-door strategic networking opportunities


A meticulously designed service design executive masterclass to ensure you walk away with tools you can apply to your organisation straight away

CCW Awards

Incorporating CCW Excellence Awards to recognise leaders, projects and teams that strive for excellence in customer strategies, experiences and service delivery

…and Unforgettable!

For the first time ever, CCW Europe 2019 are incorporating prestigious CCW Excellence Awards! Join us on the evening of Tuesday 8th October, as winners are announced and recognised for their unique achievements.

Don’t miss the opportunity to put your team or yourself in the spotlight!

Awards Submission Deadlines
Applications Due: Friday 2nd August 2019
Awards Finalist Announcement: Friday 6th September 2019  
Winners Announcement: Tuesday, October 8th, 2019  

2019 Awards Categories

We Welcome You to Partner with Us!

Contact Us

If you’re interested in speaking or have any other questions, contact us at