Why attend CCW Europe

Deliver World Class Service through Customer Contact Innovation, Automation, AI & Cultural Transformation

In 2019, we celebrate 20 years of CCW global community building globally! 2019 also marks our 3rd edition of European CCW, this time in the heart of Europe: Amsterdam!

From the switch to digital over traditional channels and with automation and AI promising (threatening) to overhaul customer contact; to the perfect storm of GDPR and the new era of value creation through data and analytics; the world of customer contact and customer experience has never evolved so rapidly.

Yet, at this vortex of change, it is ever more important to focus on people, process and technology. Customer Contact Week Europe 2019 is the perfect platform that blends the new with the fundamentals and helps you developing true future-proof strategies, tactics meanwhile sharpening the skills required to drive your customer transformation.

Let’s not forget customer experience lives far and beyond the contact center. In order to deliver world class customer service, CCW Europe draws executives and advocates enterprise-wide to further explore the convergence of CX and customer contact, and the enterprise level collaboration required for a brand to speak, act and serve with the same vision and same voice.

CCW Europe 2019 is where the best practices of people, technology and process come together to deliver world class service. Join us in Amsterdam if this is what you are looking for. You will walk away with practical takeaways and more importantly, be inspired to take the next steps like hundreds of your peers.

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The European flagship of the LARGEST global customer contact event series

240

Attendees Expected

70

Expert Speakers

10

Hours of Networking

23

Hours of Learning

Who Attends?

Chief Customer Officers, Heads/VPs/Directors/Managers of:

Customer Transformation

Customer Contact/Contact Centre/Call Centre

Customer Experience/ Engagement

Customer Operations

Customer Service

Customer Innovation & Technology

Customer Support/Care

Omni Channel Strategy

Digital Customer Service

Service Delivery/Design



Educational

Key Themes

Journey into the minds of Europe’s rapidly changing and ever-more influential consumers: Are your customer strategies future-proof?

The convergence of the CX and Contact Center functions for customer centricity: Create a customer vision and drive it through the entire enterprise

Becoming a digital business – with customers at the front and centre!

Deliver world class service through technology, people & process

The rise of cognitive contact centre and contact centre AI: Driving breakthrough performance

Explore humanity in technology advancements: The role of colleagues in the age of AI

Unleashing the power of data to guide and refine your customer strategies

Provide a seamless and connected customer journey through omni-channel integration

Relentlessly driving the customer centric culture through employee engagement

Develop transformational leadership to drive large scale change

Inspirational.

Community-Oriented.

IDG’s

Women in Leadership

Driving women leadership in customer experience and customer transformation through an exclusive Women in Customer Contact Workshop

Lunch & Learns

C-Suite Boardroom

A C-suite Boardroom to provide closed-door strategic networking opportunities

Annual Cocktail Reception

Masterclass

A meticulously designed service design executive masterclass to ensure you walk away with tools you can apply to your organisation straight away

Lunch & Learns

CCW Awards

Incorporating CCW Excellence Awards to recognise leaders, projects and teams that strive for excellence in customer strategies, experiences and service delivery

…and Unforgettable!

You’ll be learning and networking all three days at CCW. But most importantly, you’ll leave with an unforgettable experience with your community.

We Welcome You to Partner with Us!

Contact Us

If you’re interested in speaking or have any other questions, contact us at enquire@iqpc.co.uk

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