CCW Executive Exchange March
October 06 - 08, 2020
Bonaventure Resort & Spa, Miami Metro
Exchange Day 3
8:00 am - 8:20 am
Networking Breakfast
8:20 am - 8:30 am
Chairperson’s Opening Remarks
8:30 am - 9:00 am
Benchmarking Session: Deploying Customer Analytics in the Cloud
Jeffrey Parkinson -
Vice President, Customer Operations,
Dow Jones
9:00 am - 9:30 am
Project Analysis: Thanks for Coming In Today: Creating a Culture Where Employees Thrive and Customer Service Is Alive
Charles Ryan Minton -
General Manager and Bestselling Author,
Fort Lauderdale Marriott North
9:30 am - 10:00 am
Project Analysis: Create a Seamless Experience through Omnichannel CX
João Gil Pedreira -
Head of Customer Experience Strategy,
TracFone Wireless
10:00 am - 10:30 am
Business Meetings
10:30 am - 11:00 am
Business Meetings
11:00 am - 11:30 am
Networking Break
11:30 am - 12:00 pm
Project Analysis: Consumer 2020— Your Next Customers
Michael Marx -
Senior Director,
Visa
12:00 pm - 12:30 pm
Benchmarking Session: Unify Data to Take Advantage of Predictive Analytics for Personalized Experiences
Michael Childers -
Chief Consultant, Content and Media Strategy,
Lufthansa Systems Americas, Inc.
Michael Childers
Chief Consultant, Content and Media StrategyLufthansa Systems Americas, Inc.
