March 31 - April 02, 2019
Eden Roc Miami Beach, Florida
Eden Roc Miami Beach, Florida
Exchange Day 3
8:00 am - 9:00 am Networking Breakfast
8:30 am - 8:45 am Chairman’s Opening Remarks
8:45 am - 9:15 am BENCHMARKING SESSION: The New Talent Landscape--Liquid Workforce to Deliver a Superior Customer Experience
Dilip Ratnam - VP, Customer Experience, Upwork9:15 am - 9:45 am PROJECT ANALYSIS: CX+EX: Aligning Business Objectives with Agent Performance
Brett Frazer - Head of Customer Service, SunbasketKevin Peterson - Head of People Operations, Sunbasket