CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

Exchange Day 3

8:00 am - 8:30 am Networking Breakfast

8:30 am - 8:45 am Chairperson’s Opening Remarks

8:45 am - 9:15 am Benchmarking Session: Thanks for Coming In Today: Creating a Culture Where Employees Thrive and Customer Service Is Alive

Charles Ryan Minton - General Manager and Bestselling Author, Renaissance Boca Raton
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Charles Ryan Minton

General Manager and Bestselling Author
Renaissance Boca Raton

9:15 am - 9:45 am Project Analysis Consumer 2020— Your Next Customers

Michael Marx - Senior Director, Visa
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Michael Marx

Senior Director
Visa

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Networking Break

11:30 am - 12:00 pm PROJECT ANALYSIS: Design for the Future – Customer Centered AI in Advancing the Customer Experience

12:00 pm - 12:30 pm BENCHMARKING SESSION: The Uberization of the Contact Center Workforce- The Rise Of The Gig Economy

12:30 pm - 12:35 pm Exchange Concludes