CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

2018 Content

Exclusive Interview with Libba Saptisky

Exclusive Interview with Libba Saptisky

The CCW Executive Exchange continued to live up to its reputation as speaker Libba Sapitsky, Senior Vice President of Customer Experience for Siemens Healthineers spoke last year.

Siemens Healthineers, among its many accomplishments, was ranked 23 on Forbes' Global Fortune 500 List. We spoke with Libba for an exclusive interview to learn more about how she continues to excel in CX while implementing innovative strategies for their millions of consumers and more than 350,000 employees worldwide.

If you would like to receive a copy of this interview via email, please email enquiry@iqpc.com

Electronic Arts Worldwide Exclusive Interview

Electronic Arts Worldwide Exclusive Interview

We were able to sit down with Crystal Collier, Head of Strategy, Program & Insights for Electronic Arts Worldwide to better understand how they have been so successful with their Customer Experience initiatives and to talk about what is important for them to maintain their impeccable reputation in the market.


In this interview she talks about:

  • What strategies they have to excel in customer service
  • What technologies are most important to maintain that competitive advantage
  • and What she is most excited about in coming to the CCW Executive Exchange this April 15-17, at the Wigwam Resort
Solution Spotlight: Jeff Saenger, VP of Customer Success, Helpshift

Solution Spotlight: Jeff Saenger, VP of Customer Success, Helpshift

We sat down with Jeff Saenger, VP of customer success at Helpshift, take a look!