March 29 - 31, 2020 | Miami, Florida

CCW Digital Special Report - Agent Performance

CCW Digital Special Report - Agent Performance

As the heart of the contact center operation, agents play a particularly valuable role in driving results. Agent performance is, indeed, a paramount business focus.

This Special Report on Agent Performance reveals how to position your agents (and, thus, your CX function) for success. Topics include:

  • What customers really want – and what that means for agent performance
  • How the rise of AI is impacting agent performance strategy.
  • 7 challenges that are inhibiting results.
  • 6 opportunities to dramatically elevate agent performance.
  • 8 radical performance metrics you should start using right now.

To request the report via email, click here 

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