CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

Exchange Materials

Karen Tang, VP, Customer Success & Support, Prezi

Karen Tang, VP, Customer Success & Support, Prezi

Karen focused on delighting our customers at Prezi, and led the customer success and support teams. She led the effort of growing Prezi into teams and businesses, and in helping these teams adopt and maximize value out of the product. Prior to Prezi, she spent six years at Google in the Ads and Enterprise space, where she led teams around sales, account management, and renewals. She has an Engineering and Business degree from UC Berkeley and Wharton, respectively, and worked at General Electric in a variety of roles before transitioning to tech.

Session Infographic: Your Challenges, Answered

Session Infographic: Your Challenges, Answered

The contact center landscape is always evolving and transforming. So this year, CCW Executive Exchange agenda has been built to answer your top challenges to support your journey to excellence in both focus areas – giving you access to the most innovative strategies that will help you offer effortless customer experience with speed and efficiency while producing efficient, customer-centric and committed employees that can exceed today’s customer expectations.

2019 Past Attendee Snapshot | CCW Executive Exchange Miami

2019 Past Attendee Snapshot | CCW Executive Exchange Miami

Interested in attending the CCW Executive Exchange? Take a look who attended in 2019 including executives from Microsoft, Visa, Allstate and L.L.Bean.

CCW Exchange 101 Guide

CCW Exchange 101 Guide

First time hearing about our CCW Executive Exchange? Learn more about what an exchange is, how you can qualify, and what is included!

2019 Post Show Report | CCW Executive Exchange Miami

2019 Post Show Report | CCW Executive Exchange Miami

The CCW Executive Exchange this past spring was an amazing experience and we're returning to Miami next March 22-24, 2020.

View the 2019 Post Show Report to learn more about what happened at the CCW Executive Exchange this past March including top highlights of the event, audience breakdown, reviews & the top solution providers. Then, join us next March for the 2020 CCW Executive Exchange!


If you are interested in receiving a copy of the agenda via email, email us at info@customermanagementpractice.com

Delegate Journey Mapping | CCW Executive Exchange Miami

Delegate Journey Mapping | CCW Executive Exchange Miami

Curious about the CCW Executive Exchange experience as a delegate? Check out our Delegate Journey Map to get an overview of the process.