Expert Insights: Julio Badin, SVP of CX at Dallas Fort Worth International Airport

Expert Insights: Julio Badin, SVP of CX at Dallas Fort Worth International Airport

Julio Badin, SVP of CX at Dallas Fort Worth International Airport, discusses how his team of CX experts monitors passenger flows night and day to anticipate customer needs, from providing food and blankets when a flight is delayed to ensuring passengers have all the information they need to find their way through the airport. 


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