CCW Executive Exchange March

March 22 - 24, 2020 | Bonaventure Resort & Spa, Miami Metro

Featured Content

Expert Insights: Libba Sapitsky, Head of Customer Care at CVS/Caremark

Expert Insights: Libba Sapitsky, Head of Customer Care at CVS/Caremark

Libba Sapitsky is the Head of Customer Care at CVS/Caremark. She has spent her entire career focused on combining people with technology to drive improvements to deliver superior customer experience. 

In this speaker spotlight, Libba provides us with insight on how high-growth companies that embrace the workforce realities of the new economy while keeping customers and employees in front of the mind can succeed. 

If you would like a copy of the interview sent directly to you, email us here.

5 Challenges Keeping Customer Contact Executives Up at Night

5 Challenges Keeping Customer Contact Executives Up at Night

At the end of the day, no executive can afford to ignore marketplace shifts. No executive can wait to capitalize on emerging opportunities. Through CCW Digital’s executive research and in-depth conversations with contact center leaders from numerous organizations, we have compiled a list of the biggest priorities for the community. Read about 5 challenges customer contact executives are facing right now. 

Checklist: What Customer Contact Executives Can Do Right Now

Checklist: What Customer Contact Executives Can Do Right Now

As a customer contact executive, your attentiveness comes with particularly high stakes. Your success (or failure) to adapt directly impacts what your customers experience when interacting with your brand. In turn, it directly impacts the health of your business. Your company “feels” every change you make or fail to make. 

Through CCW Digital’s executive research and in-depth conversations with contact center leaders from numerous organizations, we have compiled a list of the biggest priorities for the community. To help you take action, we’ve included a checklist of the most pivotal questions to ask and factors to consider. Join us at the CCW Executive Exchange to address any gaps. 

Expert Insights: Julio Badin, SVP of CX at Dallas Fort Worth International Airport

Expert Insights: Julio Badin, SVP of CX at Dallas Fort Worth International Airport

Julio Badin, SVP of CX at Dallas Fort Worth International Airport, discusses how his team of CX experts monitors passenger flows night and day to anticipate customer needs, from providing food and blankets when a flight is delayed to ensuring passengers have all the information they need to find their way through the airport. 


If you would like a copy of the interview sent directly to you, email us here.