CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

Sponsorship Information

CCW Executive Exchange Solution Providers Guide

CCW Executive Exchange Solution Providers Guide

CCW Executive Exchange
March 22-24, 2020 | Miami, FL

The CCW Executive Exchange welcomes senior executives to site one-on-one for consultative business meetings with best in breed solution providers.

Prior to the Exchange, these executive spend 30-45 minutes with one of our analysts to determine if their seniority and buying persona meets certain qualifications. After their investment reports have been approved they are uploaded to our portal where they can begin to mutually select business meetings with solution providers.

Qualifying Criteria:

  • C-Suite or VP from the customer contact or CX sector
  • Represents a Fortune 1000 company or disruptor in their industry
  • Control a personal budget of at least $1 million
  • Active projects needing said solutions within the next 12 months 


“We really appreciate being able to spend quality meetings with key folks we're targeting and trying to do business with!” – VP Business Development, Sitel

“What intrigued us about the Exchange is the intimate setting and the fact that I was able to get multiple meetings with people who are in my exact target market.” – CEO, R3 Consultants

“The 1:1 business meetings are awesome for us because everyone was super excited to learn about the solutions we offer.” – Director of Sales, SurveyMonkey

CCW Exchange Attendee Snapshot

CCW Exchange Attendee Snapshot

Interested in sponsoring the CCW Executive Exchange? Take a look at this list to find out which executives will be attending htis year!

View the Event Agenda | CCW Executive Exchange Miami 2020

View the Event Agenda | CCW Executive Exchange Miami 2020

March 22-24, 2020 | Miami, FL The CCW Executive Exchange is the only event of its kind that exclusively brings together senior CX & Customer Contact Executives. 

Check out the agenda to see what we have planned including:

  • A Fierce & Female Panel
  • Insight, Innovation, People & Strategy Tracks
  • Interactive Roundtable Discussions
  • Boardroom Style Project Analysis
  • Exclusive Benchmarking Sessions from world-renown thought leaders including executives from CVS Health, Visa, Vanguard, Northwestern Mutual & more!

If you are interested in receiving a copy of the agenda via email, contact us at info@customermanagementpractice.com

Market Study: Contact Center Success in the Automation Age

Market Study: Contact Center Success in the Automation Age

Organizations "vision" for the future of the contact centers involves providing easy access to live agents, utilizing artificial intelligence, leveraging self-service, emphasizing speedy interactions and aligning all channels and engagement functions.

Check out CCW Digital's market study Contact Center Success in the Automation Age to learn about top customer contact executive priorities which include:
  • Increasing digital capabilities
  • Improving the knowledge base
  • Employing customer journey mapping and orchestration
  • Better automating processes