Our 2019 Solution Providers


Sponsors

[24]7.ai
Website: www.247.ai

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist... Read More

AltSource
Website: www.altsrc.net

Over the past ten years, AltSource has grown into a fully cross-functional, driven software development team focused on delivering custom applications of exceptional quality across any enterprise. We love to combine our proficiency in creating software with the vision of innovative business leaders, working together to craft something new and... Read More

AnsweriQ
Website: http://www.answeriq.com/

AnswerIQ answers and solves questions that customers pose to your business. How? Our AI technology automatically routes and classifies tickets, provides quick and accurate response recommendations for agents, and automates ticket responses. This increases routing and response accuracy, reduces ticket resolution time, and boosts agent productivity. We work seamlessly with... Read More

Aspect
Website: http://www.aspect.com

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More

Bold360 by LogMeIn
Website: www.bold360.com

Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full... Read More

Content Guru
Website: http://www.contentguru.com

Content Guru is a global leader in cloud-based contact center and communications solutions. Its multi-award-winning storm platform is used internationally by some of the world’s largest organizations, in sectors ranging from financial services to government, and utilities to travel, including the NHS, Rail Delivery Group, and Sodexo. These clients continually... Read More

Conversocial
Website: www.conversocial.com

Conversocial enables brands to deliver effortless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners navigate the necessary complexities of digital customer care. Our award winning customer engagement platform has enabled hundreds of... Read More

D2L Corporation
Website: www.d2l.com

At D2L, we believe a great learning experience is critical to driving engagement and retention. D2L’s learning platform helps prepare and engage your workforce with a personalized learning experience, leadership development, peer-to-peer knowledge sharing, and more. With a fully open API, Brightspace can easily integrate within your existing technology ecosystem.... Read More

DATAMARK
Website: http://www.datamark.net/call-centers

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

GamEffective
Website: https://www.gameffective.com/

GamEffective engages employees to drive performance, motivation and learning. Its platform uses the principles of behavioral psychology, motivation and gamification as well as next-gen learning. On the performance side, it drives daily employee goals and engagement, like a fitness tracker for work. On the learning side, it is a push... Read More

GLOBO
Website: http://www.helloglobo.com

GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights. Through GLOBO’s omni-channel platform, GLOBO HQ, organizations gain access to a comprehensive suite of translation and interpreting solutions in order to interact with consumers across 250 languages. GLOBO’s community of thousands of vetted,... Read More

Helpshift
Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

IBM Watson
Website: http://www.ibm.com/watson/

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Intradiem
Website: www.intradiem.com

Intradiem is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, Intradiem enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare. Read More

LivePerson
Website: http://www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More

Luminoso
Website: www.luminoso.com

Luminoso’s leading natural language understanding software applies machine learning to analyze text-based data from any industry in real-time. Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. Luminoso’s software can be deployed on AWS or via an... Read More

Next Caller
Website: www.nextcaller.com

Next Caller provides real-time call verification to Enterprise businesses to help them streamline their authentication process by reducing reliance on knowledge-based authentication questions and prevent social engineering and fraud in the call center. By analyzing call metadata, Next Caller determines whether a call comes from the device owning the number,... Read More

NICE inContact
Website: http://www.niceincontact.com

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals.  NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an... Read More

Orange Business Services
Website: www.orange-business.com

In today’s demanding landscape, business as usual is no longer an option. Harness the expertise of a single provider with an end-to-end service approach and a global footprint, and keep pace with the transformative age. At Orange Business Services, we help you power exceptional experiences for customers and employees alike.... Read More

Performance Technology Partners (PTP)
Website: http://www.performtechnology.com

PTP is a professional services firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue. We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms. Visit us at www.ptpinc.com. Read More

Pindrop
Website: www.pindrop.com

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every... Read More

Pipkins
Website: http://www.Pipkins.com

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for front and back office, at-home/offsite workers, etc. For 30+ years,... Read More

Qualfon
Website: www.Qualfon.com

Qualfon is a global provider of contact center, back-office, and business process outsourcing (BPO) services. Qualfon has a strong track record of customer service and back-office processing growth with experienced BPO leadership. We have been serving our BPO clients since our founding in 1996, and today, we are 10,000 employees... Read More

Quantiphi
Website: www.quantiphi.com

Quantiphi is a category-defining Applied AI and Machine Learning software and services company focused on helping organizations translate the big promise of artificial intelligence and machine learning technologies into quantifiable business impact.  Quantiphi was selected by Google Cloud as one of five launch partners globally in machine learning in March... Read More

Quiq
Website: http://www.goquiq.com

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales and post-sales questions. Quiq Messaging... Read More

ServiceNow
Website: http://www.servicenow.com

Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More

Simplus
Website: www.simplus.com

Simplus is a Platinum Salesforce Partner and provider of Quote-to-Cash implementations. We provide enterprise-wide digital transformation through advisory, implementation, change management, custom configuration, and managed services. Guided by the mantra, “success simplified,” we use leading cloud solutions to help companies achieve a strategic vision, improve performance, and increase value to... Read More

SmartAction
Website: http://www.smartaction.ai

SmartAction offers a cloud-based artificial intelligence engine that provides 100% natural language self-service. The engine, known as IVA®, allows customers to easily complete requests that had traditionally required live customer service agents. By automating these conversations, SmartAction helps companies provide an effortless customer experience while reducing operating costs. Clients include... Read More

Smooch
Website: https://smooch.io/

Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers,... Read More

Sparkcentral
Website: www.sparkcentral.com

Sparkcentral is an enterprise messaging customer service platform company, helping customer-centric brands around the world change the way customer service is delivered. 1.5 billion people around the globe send tens of billions of messages on WhatsApp alone - per day. Yet very few of those messages go to businesses. Sparkcentral... Read More

Talkdesk
Website: www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More

Tethr.it
Website: www.tethrit.com

Tethr is an enterprise video collaboration platform that connects people in remote locations with experts.  Tethr is part of a new business category called ‘Show Me’ that is rapidly growing in the customer service industry. With the Tethr console, customer care reps can easily send out text messages to instantly... Read More

Topbox
Website: https://topbox.io/

Topbox’s customer experience analytics software is the only omni-channel solution to aggregate and synthesize data from every customer interaction for deep analysis. A sophisticated classification model normalizes data from disparate channels, technology platforms, and languages, and applies a contextual framework specific to your business to deliver the most relevant and actionable analysis.... Read More

TRUSTID
Website: http://www.trustid.com

TRUSTID sits inside the telecommunications network as a carrier and determines the validity and usability of ANI (calling party phone number) for authentication. Automatic ANI validation allows phones to be used as a physical “ownership factor” authentication token in a completely invisible and out-of-band way. Before incoming calls are answered... Read More

ttec
Website: http://www.ttec.com

ttec is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer care to design... Read More

unymira
Website: www.unymira.com

Unymira products and services are designed to cater to many different industries with a high focus on customer service and contact centers that have a large amount of institutional knowledge and incoming calls. Unymira is a leading knowledge management platform company; we provide multiple software solutions such as knowledge base... Read More

Verascape
Website: http://www.verascape.com

Verascape’s Automated Customer Engagement Platform (ACE) provides a suite of integrated self-service applications across all customer communication channels. Our conversational speech and chatbot solutions are diverse and include the following:Customer ServicePaymentsIntelligent Call RoutingOrder ProcessingOutbound NotificationsVirtual Digital AssistantACE is powered by Artificial Intelligence, Real-Time Data Integration, Natural Language Processing, Machine Learning,... Read More

VHT
Website: http://www.virtualhold.com

At VHT, we believe that delivering an exceptional customer experience doesn’t have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship.  For a long time, the customer  journey has been broken. Twenty years ago, VHT pioneered a new approach to customer... Read More

Voci Technologies
Website: https://vocitec.com/

Voci’s technology and go-to-market has democratized the use of speech analytics within both large enterprises and SMBs. Our core belief is that the best technology is both powerful and accessible. Our technology has  been built with that purpose.  Voci leads in five critical outcomes required by business seeking disproportionate returns... Read More

Xceed
Website: http://www.xceedcc.com

Xceed is the leading multilingual BPO and Customer Experience Service Provider in EMEA region with a capacity of 7000 web-enabled multi-channels stations, serving clients covering the US, Canada, Europe and Middle East in (8) different languages ( Arabic, English ,French, German, Spanish, Italian , Portuguese & Greek).We currently operate from... Read More