2019 Speakers

Meet Our Distinguished Speakers


Bernard Slowey
Bernard Slowey
Worldwide Supportability Leader for Digital Customer Support
Microsoft
Erin McMillan
Erin McMillan
AVP – Customer Operations
Cox Automotive
Jennie Dede
Jennie Dede
Head of Customer Success, Global Accounts
LinkedIn
James Connell
James Connell
Chief Ecommerce and Customer Experience Officer
Roots Canada
Montresa Mcmillan
Montresa Mcmillan
Senior Vice President, Head of Omni Strategy North America
TD
Victoria Boston
Victoria Boston
Vice President – Loyalty Centers of Excellence
Comcast
Kim Peretti
Kim Peretti
Global VP of Customer Success, Adoption and Enablement
DocuSign
Dilip Ratnam
Dilip Ratnam
VP, Customer Experience
Upwork
Michael Macintyre
Michael Macintyre
VP Ecommerce & Omni Channel Strategy
INDOCHINO
Wes Dudley
Wes Dudley
VP Customer Care
Ashley Furniture
Elaine Walsh
Elaine Walsh
VP Customer Experience
Essilor
Jonathan Chalker
Jonathan Chalker
VP Client Experiences
Jackson Hewitt Tax Service Inc.
Mario Sansalone
Mario Sansalone
Head of Customer Operations
Grindr
Mark McMahill
Mark McMahill
Sr. Director, User Experience and Digital Technology
AXA US
Noel Holmes
Noel Holmes
Sr. Director, Voice of Customer
Indeed.com
Angel Torres
Angel Torres
VP Customer Experience & Digital Strategy
Popular Bank
Kevin Peterson
Kevin Peterson
Head of People Operations
Sunbasket
Brett Frazer
Brett Frazer
Head of Customer Service
Sunbasket
Aarde Cosseboom
Aarde Cosseboom
Head of GMS Technology & Workforce Management
Techstyle Fashion Group
Maureen Russolo
Maureen Russolo
Vice President, Customer Experience
Southwire Canada
Ferenc Csatlos
Ferenc Csatlos
VP, Operations - Customer Service
Wellmark Blue Cross and Blue Shield
Ben Noble
Ben Noble
VP, Customer Experience
Erie Insurance
Shannon Adams
Shannon Adams
Head of Customer and Employee Experience
Cigna-Health Spring