CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

Industry Luminaries


Libba Sapitsky
Libba Sapitsky
Head of Customer Service and Operations
CVS Health
Julio Badin
Julio Badin
Senior Vice President Customer Experience
Dallas Fort Worth International Airport
Alice Sesay Pope
Alice Sesay Pope
SVP, Global Contact Centers
Visa
Robert Hackl
Robert Hackl
SVP of Headset Leasing and Insurance
Sprint
Vivek Bedi
Vivek Bedi
Head of Consumer Experience Digital Products
Northwestern Mutual
Magali Axson
Magali Axson
VP of Client Services for the Participant Service Center
ADP
Ian Schmehl
Ian Schmehl
Vice President – Sales, Service and Digital Operations
AT&T
Forrest Wagner
Forrest Wagner
Vice President, Customer Service
Helen of Troy
Michael Childers
Michael Childers
Chief Consultant, Content and Media Strategy
Lufthansa Systems Americas, Inc.
Jeffrey Parkinson
Jeffrey Parkinson
Vice President, Customer Operations
Dow Jones
Paul Pellizzari
Paul Pellizzari
VP Global Social Responsibility
HardRock
Sean Mason
Sean Mason
Head of CX Value Streams
Western Union
Steven Zannos
Steven Zannos
Sr Director Service Delivery
Electro Lux
Karen Mitchell
Karen Mitchell
Sr. Director - Service Enablement Global Sales & Customer Care
Marriott International
Michael Marx
Michael Marx
Senior Director
Visa
Rami Sarabi
Rami Sarabi
Sr. Director, Global Customer Service
Tarte Cosmetics
Charles Ryan Minton
Charles Ryan Minton
General Manager and Bestselling Author
Renaissance Boca Raton
Mr Joseph Krzemienski
Mr Joseph Krzemienski
Chief Experience Officer
BankMobile
Steven Carleton
Steven Carleton
Vice President Customer Experience
Premera Blue Cross
Michael Renfrow
Michael Renfrow
Chief, Patient Experience Consultation
U.S. Department of Veterans Affairs