2019 Speakers

Speakers


Jeff Saenger
VP of Customer Success
Helpshift
Akhil Talwar
Senior Product Lead, Bold360 Products
Bold360 by LogMeIn
Michael Kropidlowski
Director Product Marketing
Aspect
Dee Nilles
Consulting Director - Contact Center Operations
Gameffective
Anand Verma
Vice President, Global Support
ServiceNow
Tom Pate
President of Business Services
Blackbaud
Ryan Swanger
Group Vice President, Sales, Marketing & Engineering
TTEC
Diane Hyatt
Director Operations, Customer Service
Wellmark Blue Cross and Blue Shield
Joe Gagnon
CEO
Sparkcentral

Meet Our Distinguished Speakers


Montresa Mcmillan
Montresa Mcmillan
Senior Vice President, Head of Omni Strategy North America
TD
Erin McMillan
Erin McMillan
AVP – Customer Operations
Cox Automotive
Bernard Slowey
Bernard Slowey
Worldwide Supportability Leader for Digital Customer Support
Microsoft
James Connell
James Connell
Chief Ecommerce and Customer Experience Officer
Roots Canada
Kim Peretti
Kim Peretti
Global VP of Customer Success, Adoption and Enablement
DocuSign
Dilip Ratnam
Dilip Ratnam
VP, Customer Experience
Upwork
Wes Dudley
Wes Dudley
VP Customer Care
Ashley Furniture
Elaine Walsh
Elaine Walsh
VP Customer Experience
Optum
Jonathan Chalker
Jonathan Chalker
VP Client Experiences
Jackson Hewitt Tax Service Inc.
Mark McMahill
Mark McMahill
Sr. Director, User Experience and Digital Technology
AXA US
Noel Holmes
Noel Holmes
Sr. Director, Voice of Customer
Indeed.com
Kevin Peterson
Kevin Peterson
Head of People Operations
Sunbasket
Brett Frazer
Brett Frazer
Head of Customer Service
Sunbasket
Aarde Cosseboom
Aarde Cosseboom
Head of GMS Technology & Workforce Management
Techstyle Fashion Group
Maureen Russolo
Maureen Russolo
Vice President, Customer Experience
Southwire Canada
Shannon Adams
Shannon Adams
Head of Customer and Employee Experience
Cigna-Health Spring