Speakers


Michael Renfrow
Michael Renfrow
Deputy Director, VA Patient Experience
U.S. Department of Veterans Affairs
Courtney Ruiz
Courtney Ruiz
VP, Customer Service
Caliber Home Loans
Kevin Danko
Kevin Danko
Director, Customer Engagement Center
Electrolux
Angie Flury
Angie Flury
VP, Call Center Operations
Morgan & Morgan
James Kean
James Kean
VP, Consumer Solutions and Operations
Cambia Health Solutions

Industry Luminaries


Libba Sapitsky
Libba Sapitsky
Head of Customer Service and Operations
CVS Health
Julio Badin
Julio Badin
Senior Vice President Customer Experience
Dallas Fort Worth International Airport
Alice Sesay Pope
Alice Sesay Pope
SVP, Global Contact Centers
Visa
Robert Hackl
Robert Hackl
SVP of Headset Leasing and Insurance
Sprint
Michael Renfrow
Michael Renfrow
Chief, Patient Experience Consultation
U.S. Department of Veterans Affairs
Kiana Phi
Kiana Phi
Head of Consumer Service, US
Adidas
Ian Schmehl
Ian Schmehl
Vice President – Sales, Service and Digital Operations
AT&T
Michael Childers
Michael Childers
Chief Consultant, Content and Media Strategy
Lufthansa Systems Americas, Inc.
Jeffrey Parkinson
Jeffrey Parkinson
Vice President, Customer Operations
Dow Jones
Karen Mitchell
Karen Mitchell
Sr. Director - Service Enablement Global Sales & Customer Care
Marriott International
Michael Marx
Michael Marx
Senior Director
Visa
Rami Sarabi
Rami Sarabi
Sr. Director, Global Customer Service
Tarte Cosmetics
Charles Ryan Minton
Charles Ryan Minton
General Manager and Bestselling Author
Fort Lauderdale Marriott North
Mr Joseph Krzemienski
Mr Joseph Krzemienski
Chief Experience Officer
BankMobile
Bernard Slowey
Bernard Slowey
Head of Worldwide Windows Digital Customer Support
Microsoft
Roman Geyzer
Roman Geyzer
Senior Director of Product Strategy
Northwestern Mutual
Kevin Danko
Kevin Danko
Director, Customer Engagement Center
Electrolux
João Gil Pedreira
João Gil Pedreira
Head of Customer Experience Strategy
TracFone Wireless