CCW Executive Exchange March

March 22 - 24, 2020 | Miami, Florida

CCW Executive Exchange

 The CCW Executive Exchange is part of the world's largest customer contact event series. The exclusive exchange is a premium, invitation-only event built for today's senior CX and Customer Contact  Leaders.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Eden Roc Miami - CCW Executive Exchange

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Eden Roc Miami Beach. Bonus: Accommodation is waived for qualifying attendees.

Happy Hour - CCW Executive Exchange Miami

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.

Project Analysis - CCW Executive Exchange Miami

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Expert Speaker - CCW Executive Exchange Miami


With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Exclusive Senior Execs - CCW Executive Exchange Miami


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.


Sherif Mityas

Sherif Mityas

Chief Experience Officer

TGI Fridays

Libba Sapitsky

Libba Sapitsky

Senior Vice President Customer Service and Operations

CVS Health

Vivek Bedi

Vivek Bedi

Head of Consumer Experience Digital Products

Northwestern Mutual

Ian Schmehl

Ian Schmehl

Vice President – Sales, Service and Digital Operations