Customer Contact Week Executive Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Eden Roc Miami Beach. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

2019 Speakers

Bernard Slowey

Worldwide Supportability Leader for Digital Customer Support

James Connell

Chief Ecommerce and Customer Experience Officer
Roots Canada

Dilip Ratnam

VP, Customer Experience

Jonathan Chalker

VP Client Experiences
Jackson Hewitt Tax Service Inc.

Mark McMahill

Sr. Director, User Experience and Digital Technology

Noel Holmes

Sr. Director, Voice of Customer

Media Partners